FreeAgent is free for as long as you hold a business current account with NatWest, Royal Bank of Scotland, Ulster Bank or Mettle. That is FreeAgent’s arrangement, not a discount we negotiated, and it is the same for everybody.
The part that catches people out is the Mettle condition: the licence stays free only while you make at least one transaction a month through the Mettle account. Open it, never use it, and the licence reverts to a paid plan. If you run your money through a different bank and keep Mettle as a dormant account, that is exactly what will happen.
So we set it up the other way round — Mettle as the account your business actually runs on, with the bank feed wired into FreeAgent from day one. One live account, one live feed, one set of books that is right without anybody typing anything in.
If you would rather bank elsewhere, say so at the start. We will either put the FreeAgent licence on our own practice account or move you to Xero instead, and quote accordingly. What we will not do is set you up on an arrangement that quietly starts charging you in month three.